Manager, Revenue Programs

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Job Summary

The Manager, Revenue Programs is responsible for executing and scaling Field Operations revenue initiatives, with primary ownership of performance improvement within the Smart Home Expert (SHX) program and other Field-driven revenue streams.

This role leads a team of Revenue Program Managers and ensures that revenue strategies are translated into measurable field execution. Working in close partnership with the Senior Manager Field Operations Revenue, this individual focuses on operational rigor, program performance, and field adoption.

Core Responsibilities

Smart Home Expert Program Growth & Maturation

• Lead and develop Revenue Program Managers responsible for the day-to-day execution of the SHX program.
• Drive measurable improvements in SHX production, conversion, and overall revenue impact.
• Ensure operational consistency across markets, including scheduling alignment, coaching effectiveness, onboarding quality, and field adoption.
• Identify structural gaps in program mechanics and implement improvements that increase Expert success and retention.
• Support the evolution of SHX from a program to a scalable, durable revenue channel.
  
  

Field Revenue Performance Execution

• Translate revenue strategies developed in partnership with the Senior Manager into executable field plans.
• Partner with Field leaders to drive improvement in key revenue categories (referrals, standalone RMR, insurance, solar, VPP, etc.).
• Deploy targeted interventions in underperforming markets, leaders, or segments.
• Ensure revenue initiatives are operationally realistic and aligned with field workflows.
• Partner with Field leadership to implement and track intervention effectiveness.
• Maintain strong feedback loops between field execution and revenue strategy.
  
  

Team Leadership & Development

• Directly manage and develop Revenue Program Managers.
• Set clear expectations, performance standards, and operating cadence.
• Coach team members on revenue effectiveness, field credibility, and stakeholder influence.
• Ensure the team operates with discipline, urgency, and ownership.
  
  

Cross-Functional Execution Partnership

• Collaborate with Enablement, Scheduling, Technology, Workforce Planning, and Finance to remove execution barriers.
• Support the rollout and adoption of new revenue initiatives within Field Ops.
• Ensure process improvements are sustainable and scalable.
  
  

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

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