Manager, Technical Customer Support, Focused Services

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About this kind of role

What a Manager, Technical Customer Support, Focused Services usually does. The employer's own details are in the listing.

Typically does: This role involves leading a team of technical customer support representatives who assist customers with complex technical issues. Responsibilities include overseeing daily operations, ensuring service level agreements are met, and identifying areas for process improvement. Managers often analyze support data to identify trends and work with other departments to resolve systemic problems. They also focus on training and mentoring team members to enhance their technical skills and customer service abilities.

Tools and skills: Proficiency in ticketing systems (like ServiceNow or Zendesk), CRM software, Microsoft Office Suite, and strong analytical and communication skills are generally required.

Good fit for: Individuals with a technical background and a passion for customer service, who enjoy problem-solving and leading teams, often thrive in this role.