Medical Office Manger

Company Description ENT Care SWFL is a medical practice specializing in ear, nose, and throat care for patients in the Naples, FL area and surrounding communities. The practice is focused on delivering high-quality, patient-centered care in a professional and supportive environment. Team members work collaboratively to ensure efficient office operations and a positive experience for every patient. ENT Care SWFL values reliability, clear communication, and strong attention to detail in all aspects of its medical and administrative services.
Role Description The Medical Office Manager at ENT Care SWFL is a full-time, on-site role based in Naples, FL. This position oversees daily front and back office operations, including scheduling, patient flow, reception activities, and coordination with clinical staff. Responsibilities include supervising administrative personnel, managing office policies and procedures, monitoring billing and insurance processes, and ensuring accurate medical records and documentation. The Medical Office Manager will handle patient inquiries, support a high standard of customer service, and resolve operational issues in a timely manner. The role also involves maintaining compliance with healthcare regulations, supporting practice growth initiatives, and fostering a professional, inclusive work environment.
Qualifications

• Experience in a medical office setting, with understanding of medical office workflows, basic medicine concepts, and healthcare documentation.
• Strong communication skills for interacting with patients, clinicians, and staff, including clear verbal and written communication.
• Demonstrated customer service skills, with the ability to handle patient concerns professionally and maintain a welcoming atmosphere.
• Proficiency in receptionist duties such as scheduling, phone management, check-in/check-out procedures, and handling patient information.
• Leadership and supervisory experience, including team coordination, performance feedback, and task delegation.
• Working knowledge of practice management or EHR systems, insurance verification, and basic billing processes.
• Excellent organizational and time-management skills, with attention to accuracy and confidentiality.
• High school diploma or equivalent required; post-secondary education in healthcare administration, business, or related field preferred.
• Prior experience in ENT or specialty medical practices is a plus.