Member Service Representative I (MSR I)

Member Service Representative I (MSR I)

Members Credit Union (MCU) | Stamford, CT

About Members Credit Union

Members Credit Union is a member-owned, not-for-profit financial cooperative dedicated to educating, encouraging, and empowering our members. We provide personalized financial services, financial education, and responsible lending while supporting the financial well-being of the communities we serve.

About the Role

We are seeking a service-oriented Member Service Representative I (MSR I) to join our Stamford team. This full-time, on-site position supports members with everyday banking needs, including transactions, account opening and maintenance, digital banking assistance, and questions about MCU products and services.

The MSR I builds positive member relationships, provides accurate and courteous service, follows established procedures and regulatory requirements, and helps connect members with appropriate financial solutions and educational resources. This role also supports MCU’s financial education, community outreach, and membership development efforts.

Key Responsibilities

• Provide friendly, accurate, and timely service in person and by phone.
• Process deposits, withdrawals, and other routine transactions; balance the cash drawer.
• Open memberships and accounts, maintain accurate records, and assist with account servicing.
• Help members navigate digital banking and related services.
• Protect confidential information and follow applicable policies, security procedures, and regulatory requirements.
• Identify member needs and refer appropriate products, services, and financial education resources.
• Support community outreach, financial education, and membership development initiatives.

Qualifications

• High school diploma or equivalent required.
• At least one year of relevant customer service or related experience preferred; credit union or banking experience is a plus.
• Strong communication, interpersonal, and problem-solving skills.
• Accuracy, attention to detail, sound judgment, and respect for confidentiality.
• Basic computer skills and the ability to learn financial systems and digital banking tools.
• English proficiency required; Spanish proficiency preferred.
• Ability to work collaboratively in a team-oriented environment.
• Willingness to obtain and maintain a Certified Financial Coach designation within MCU’s required timeframe.

Hourly Pay Range: $18.22–$27.33, Based on Qualifications and Experience

Schedule

Full-time, 40 hours per week, on-site in Stamford, CT. Includes an assigned Saturday rotation and occasional approved evening or community events.

Benefits

• Medical, dental, vision, short-term disability, life insurance, and prescription benefits available to full-time employees after 90 days.
• Employer-funded Health Reimbursement Account (HRA).
• Paid holidays and Paid Time Off (PTO).
• 401(k) with employer contribution matching after one year of employment.
• Paid volunteer hours.
• Professional development opportunities.

Equal Opportunity Employer

Members Credit Union is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. We welcome qualified applicants who share our commitment to serving our members and communities.

Visit our website at memberscu.coop/careers to learn more and email us your resume at [email protected].