Membership Sales Specialist

Company Description The Shrewsbury Club is a 100,000 sqft full-service tennis and health club offering a wide range of sports, fitness, and wellness amenities. The facility includes indoor turf and a baseball field, batting cages, a fully equipped gym, and a swimming pool. Members also have access to a full gymnastics club, group exercise classes, free weight studio, spinning studio, martial arts, dance, and yoga. The club provides a dynamic environment for individuals and families seeking comprehensive health, fitness, and recreational experiences.

Role Description The Membership Sales Specialist is a full-time, on-site role based at The Shrewsbury Club in Shrewsbury, MA. This position focuses on engaging prospective members, conducting tours of the facility, and presenting membership options that align with individual needs and interests. Day-to-day responsibilities include responding to inquiries, managing leads, scheduling and conducting consultations, and closing membership sales. The specialist will maintain accurate records in the club’s systems, follow up with prospects, and support member onboarding to ensure a smooth start. Collaboration with customer service, fitness, and training staff is expected to promote programs, support retention initiatives, and contribute to membership growth.

Qualifications

• Strong Membership Sales and Sales skills, with the ability to meet or exceed targets.
• Excellent Customer Service skills and a commitment to providing a positive member experience.
• Clear and professional Communication skills, both in person and over phone/email.
• Experience delivering or supporting Training related to membership processes or systems is beneficial.
• Prior experience in fitness, health club, hospitality, or recreation environments is a plus.
• Ability to work on-site, including some evenings and weekends as needed.
• Proficiency with basic computer applications and CRM or membership management systems.
• High school diploma or equivalent required; additional education in business, sales, or related fields is an advantage.