Mid Computer User Support (Help Desk) Specialist

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Written by AI from the job title and company, not by Enterprise Horizon Consulting Group, so some details may not match this job. The employer's own page has the real description.

Overview

Enterprise Horizon Consulting Group is seeking a dedicated and detail-oriented Mid Computer User Support (Help Desk) Specialist to join our dynamic team. In this role, you will be responsible for providing effective technical support to end-users, ensuring smooth operation of computer systems, and resolving technical issues promptly. You will serve as the primary point of contact for troubleshooting and resolving technical problems, maintaining high customer satisfaction levels while collaborating with the IT department to foster a productive work environment.

Job Responsibilities

• Provide first-level technical support via phone, email, and in-person for hardware and software issues.
• Diagnose and resolve user issues with operating systems, applications, and hardware components.
• Document issues and solutions in the help desk ticketing system to track and analyze trends.
• Assist in the setup, configuration, and maintenance of user workstations, printers, and peripherals.
• Educate users on proper software usage and best practices.
• Coordinate with IT teams for advanced troubleshooting and projects as necessary.
• Maintain inventory of IT equipment and assist in procurement activities.
• Participate in training and knowledge-sharing sessions to enhance support processes.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a help desk or technical support role.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Proficient in Windows and macOS operating systems, as well as common business applications.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with a customer-oriented mindset.
• Ability to work independently and in a team-oriented environment.

Technologies & Tools

The Mid Computer User Support Specialist will utilize various technologies and tools to effectively perform their duties. Key software includes ticketing systems such as Zendesk or ServiceNow, remote support tools like TeamViewer or LogMeIn, and standard office applications such as Microsoft Office Suite. Knowledge of network configurations, Active Directory, and troubleshoot systems will also be integral to the role.

Ideal Candidates

Ideal candidates for this position are those who are highly adaptable, detail-oriented, and possess a strong commitment to customer service. The ability to stay calm under pressure, coupled with a passion for technology and a proactive approach to problem-solving, are essential traits. Candidates who thrive in collaborative environments and exhibit excellent communication skills will be well-suited for the role of Mid Computer User Support Specialist at Enterprise Horizon Consulting Group.