Middleware Support Engineer - REMOTE

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Written by AI from the job title and company, not by Calance, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Middleware Support Engineer at Calance will play a crucial role in ensuring the seamless operation and support of middleware applications within our organization. This position will require an individual who is adept at troubleshooting issues, supporting integrations, and optimizing the performance of middleware solutions. The engineer will collaborate with cross-functional teams to maintain system reliability and enhance service delivery across platforms. A strong focus on customer satisfaction and communication is essential for success in this role.

Job Responsibilities

• Diagnose and resolve technical issues related to middleware applications and services.
• Provide support for middleware integration and data interchange between systems.
• Conduct performance monitoring, analysis, and optimization of middleware processes.
• Collaborate with developers and operations teams to implement configuration changes and enhancements.
• Create and maintain technical documentation, including troubleshooting guides and standard operating procedures.
• Participate in on-call support rotation for urgent issues and incidents.
• Develop scripts or tools to automate common tasks and improve operational efficiency.
• Stay updated with emerging technologies and recommend solutions to improve middleware performance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in middleware support or related IT support roles.
• Proficient in middleware technologies such as IBM WebSphere, Oracle WebLogic, or Red Hat JBoss.
• Solid understanding of integration patterns and data messaging technologies (e.g., SOAP, REST, JMS).
• Experience with scripting languages such as Python, Shell, or Groovy for automation tasks.
• Strong analytical and problem-solving skills with a focus on technical issues.
• Excellent communication skills, both verbal and written, to facilitate user interaction.
• Ability to work independently in a remote environment and manage multiple tasks efficiently.

Technologies & Tools

The Middleware Support Engineer will utilize a range of technologies and tools in their daily operations. These include middleware platforms such as IBM WebSphere, Oracle WebLogic, or Red Hat JBoss, along with integration tools and data messaging frameworks like Apache Camel, MuleSoft, and REST API. Familiarity with monitoring tools like Splunk or Grafana, as well as cloud service platforms, such as AWS or Azure, will also be beneficial.

Ideal Candidates

Ideal candidates for the Middleware Support Engineer position are those who possess strong technical acumen paired with excellent interpersonal skills. They are proactive problem solvers who thrive in collaborative environments and demonstrate adaptability in the face of technological challenges. A passion for continuous learning and keeping abreast of new technologies will ensure they contribute positively to team goals and enhance overall operational success. Effective time management skills and a results-oriented mindset are critical traits for successful candidates.