MSP System Administrator (Hybrid Remote)

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Written by AI from the job title and company, not by Bowman Williams, so some details may not match this job. The employer's own page has the real description.

Job Overview

The MSP System Administrator at Bowman Williams will play a critical role in ensuring the stability, security, and performance of our IT infrastructure for managed service clients. This hybrid remote position involves proactively managing servers, resolving technical issues, and implementing best practices for system management. The ideal candidate will also collaborate with internal teams to enhance service delivery and customer satisfaction while keeping abreast of industry developments to ensure our solutions are innovative and effective.

Job Responsibilities

• Administer and monitor server infrastructure, including installation, configuration, and maintenance.
• Ensure the security of the system and network, implementing best practices and the latest security protocols.
• Provide technical support and troubleshooting for clients, ensuring timely and effective resolution of issues.
• Monitor system performance and proactively optimize resources to enhance overall efficiency.
• Document system configurations and updates, maintaining accurate records for compliance and auditing purposes.
• Coordinate with vendors and service providers for hardware, software, and other IT services.
• Assist with the planning and execution of system upgrades and migrations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in system administration, preferably in a managed service environment.
• Strong knowledge of Windows and Linux operating systems.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Familiarity with networking fundamentals, including DNS, DHCP, and VPNs.
• Professional certifications such as MCSE, MCSA, or relevant Linux certifications are highly desirable.
• Excellent problem-solving skills and the ability to work under pressure.

Technologies & Tools

The MSP System Administrator will work with a variety of technologies and tools to effectively manage IT systems. This includes server management software, backup solutions, remote monitoring, and management tools (RMM), as well as ticketing systems for client support. Familiarity with cloud services such as AWS or Azure, as well as knowledge of cybersecurity tools, will also be essential for ensuring optimal performance and security across all managed services.

Ideal Candidates

The ideal candidate for this position is detail-oriented, highly organized, and possesses a strong technical aptitude. They should demonstrate excellent communication skills, allowing them to articulate complex technical concepts in an understandable manner to clients and team members. A collaborative mindset is crucial, alongside a commitment to continuous learning and adapting to new technologies. The ability to manage multiple priorities in a fast-paced environment will also be essential for success in this role.