Job Description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a National Imaging Exchange Support Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will

Platform Support & Administration

Provide day-to-day support and basic administration of enterprise image-sharing and imaging-exchange platforms.
Monitor and respond to platform issues, including failed or delayed image exchanges.
Troubleshoot image uploads, downloads, transfers, access, delivery, and related workflow issues.
Maintain user accounts, organizations, permissions, connections, and other platform configurations.
Escalate complex or service-impacting issues to appropriate internal teams, vendors, or management.

User & Workflow Support

Support internal staff, patients, referring providers, hospitals, health systems, and other authorized users of image-sharing services.
Assist users with accessing, sending, receiving, and sharing medical images.
Support and troubleshoot imaging workflows involving PACS, image-sharing platforms, DICOM, and related clinical systems.
Assist with onboarding new facilities, providers, hospitals, and business partners.
Work with internal and external teams to resolve image-exchange and interoperability issues.
Maintain accurate documentation of workflows, configurations, connections, and support procedures.

Implementation & Continuous Improvement

Assist with implementation, testing, and validation of new technologies, platform enhancements, connections, migrations, and integrations.
Support onboarding of new imaging centers, markets, and acquired organizations.
Coordinate with infrastructure, RIS, PACS, interoperability, cybersecurity, operations, and other teams as needed.
Identify recurring issues, manual processes, and opportunities for workflow improvement and automation.
Assist with user training, support documentation, knowledge articles, and communication related to new or changed workflows.

Vendor & Escalation Support

Open and manage vendor support cases and provide troubleshooting information and supporting documentation.
Track escalated issues through resolution and communicate status to affected users and internal teams.
Assist with testing and validation of vendor fixes and platform updates.
Identify recurring platform or vendor issues and escalate trends as appropriate.

You Are

Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

To Ensure Success In This Role, You Must Have

Demonstrated technical aptitude with the ability to learn, support, and troubleshoot healthcare applications and integrated workflows.
Experience or familiarity with healthcare technology, clinical applications, medical imaging, or related healthcare workflows.
Basic understanding of medical imaging workflows or the exchange of medical images between healthcare organizations.
Strong troubleshooting, problem-solving, communication, and customer-service skills.
Ability to work effectively with technical teams, clinical and operational staff, vendors, patients, and external organizations.
Ability to manage multiple priorities and accurately document technical processes, workflows, configurations, and issue resolutions.

We Offer

Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family.

Pay Range: $29.00 - $53.00 per hour

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