Network Administrator & IT Support Specialist

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Job Overview

The Network Administrator & IT Support Specialist at Get It Recruit - Information Technology will play a key role in ensuring the seamless operation and reliability of our network and IT infrastructure. This position involves a combination of proactive network management, troubleshooting, and providing technical support to staff and clients. The successful candidate will be responsible for optimizing system performance, implementing security measures, and delivering exceptional IT support to enhance organizational productivity.

Job Responsibilities

• Maintain and monitor network performance, including troubleshooting issues and ensuring maximum uptime.
• Provide end-user support for hardware and software, addressing technical queries and resolving problems promptly.
• Execute network configurations, installations, and upgrades as necessary to ensure optimal performance.
• Implement and maintain security protocols, including firewalls and intrusion detection systems.
• Conduct regular system audits and updates to ensure compliance with company policies and industry standards.
• Document network configuration and procedures, maintaining accurate records for training and compliance purposes.
• Collaborate with cross-functional teams to develop IT policies and procedures that enhance operational efficiency.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in network administration and IT support.
• Proficiency in network protocols, including TCP/IP, DNS, and DHCP.
• Experience with firewalls, VPNs, and other network security technologies.
• Strong knowledge of Windows and Linux operating systems.
• Excellent problem-solving skills and the ability to work under pressure.
• Relevant certifications (e.g., CCNA, CompTIA Network+, or similar) are preferred.

Technologies & Tools

The Network Administrator & IT Support Specialist will utilize a variety of technologies and tools to effectively manage network infrastructure and provide IT support. Key technologies include network monitoring software, firewall systems, VPN solutions, remote support applications, and ticketing systems to track and resolve IT issues. Familiarity with cloud services and virtualization technologies is also essential for supporting our hybrid work environment.

Ideal Candidates

Ideal candidates for this position will possess strong analytical abilities and a keen attention to detail, enabling them to effectively troubleshoot complex network issues. They should be proactive, with a strong commitment to providing excellent customer service. Excellent communication skills are essential for explaining technical concepts to non-technical staff. A team-oriented attitude combined with the ability to work independently will make individuals successful in this role.