Network Administrator / IT Support Specialist

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Job Overview

The Network Administrator / IT Support Specialist at Get It Recruit - Information Technology will be responsible for maintaining, managing, and enhancing the organization's networking infrastructure. This role involves providing technical support, ensuring network security, resolving connectivity issues, and supporting end-users with their IT-related concerns. The ideal candidate will demonstrate proficiency in network management and IT support while contributing to the overall efficiency and security of the organization’s operations.

Job Responsibilities

• Monitor and maintain network performance, ensuring optimal operational efficiency.
• Configure, install, and troubleshoot network hardware and software, including routers, switches, and firewalls.
• Provide technical support to end-users, resolving issues related to hardware, software, and connectivity.
• Implement and maintain network security protocols and practices to safeguard sensitive data.
• Conduct regular system backups and recovery processes to ensure data integrity.
• Assist with the installation and configuration of new IT equipment and systems.
• Document network configurations, procedures, and troubleshooting steps for future reference.
• Collaborate with IT team members on network upgrades and technology improvements.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in network administration and IT support.
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP) and hardware.
• Familiarity with administration of Windows and Linux server environments.
• Experience with network security practices and tools.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.

Technologies & Tools

The Network Administrator / IT Support Specialist will utilize a variety of technologies and tools, including but not limited to Microsoft Windows and Linux operating systems, Cisco networking equipment, virtualization technologies (VMware, Hyper-V), network monitoring tools (Nagios, Wireshark), and IT ticketing systems (Like Jira or ServiceNow). Familiarity with cloud services such as AWS or Azure may also be beneficial.

Ideal Candidates

Ideal candidates for this position will possess a proactive mindset and a strong commitment to customer satisfaction. They should exhibit excellent organizational skills, attention to detail, and the ability to manage multiple tasks effectively. A willingness to continuously learn and adapt to new technologies, along with a strong teamwork ethic, will contribute to success in this role. Additionally, candidates who demonstrate a passion for problem-solving and innovation will find themselves thriving at Get It Recruit - Information Technology.