Network Support Engineer, Totogi (Remote) - $60,000/year USD

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Job Overview

The Network Support Engineer at Totogi will play a pivotal role in maintaining and enhancing the performance of our network infrastructure. This position entails diagnosing network issues, implementing solutions, and collaborating closely with cross-functional teams to ensure optimal network performance. The ideal candidate will exhibit a proactive approach to problem-solving, providing technical support and guidance to minimize operational disruptions. With a remote working environment, the Network Support Engineer will manage tasks effectively while maintaining excellent communication with team members and stakeholders.

Job Responsibilities

• Monitor network performance and resolve issues in a timely manner.
• Provide technical support on network-related queries and incidents.
• Configure and maintain network devices and systems, including routers, switches, and firewalls.
• Document network configurations, processes, and procedures to ensure knowledge sharing.
• Collaborate with other IT teams to integrate network solutions and projects.
• Conduct regular network assessments to identify areas for improvement.
• Implement security measures to safeguard network integrity and data protection.
• Assist in the planning and execution of network upgrades and expansions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Network Support Engineer or in a similar role.
• Strong understanding of TCP/IP, DNS, DHCP, and networking protocols.
• Experience with network monitoring tools and network analyzer software.
• Familiarity with firewall, VPN, and security technologies.
• Excellent troubleshooting and problem-solving skills.
• Effective communication skills, both written and verbal.
• Ability to work independently and as part of a remote team.

Technologies & Tools

The Network Support Engineer will primarily utilize various networking technologies and tools, including Cisco routers, Juniper switches, network analysis software such as Wireshark, and network monitoring applications. Familiarity with cloud technologies, particularly in relation to network configuration and security, will also be essential for addressing the evolving challenges in network management.

Ideal Candidates

Ideal candidates for the Network Support Engineer position will possess a strong commitment to excellence and the ability to adapt to dynamic work environments. They will demonstrate exceptional analytical and troubleshooting skills, complemented by a proactive mindset to seek out opportunities for improvement. Strong interpersonal skills are essential, as the role requires effective collaboration with team members across various functions. Furthermore, the ability to communicate complex technical information in a clear, concise manner will be integral to success in this role.