Network Support Engineer, Totogi (Remote) - $60,000/year USD

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Overview

The Network Support Engineer at Totogi will play a vital role in ensuring the integrity and performance of our network systems. The successful candidate will be responsible for diagnosing and resolving network issues, supporting network-related requests, and implementing solutions to enhance overall network infrastructure. As a remote position, effective communication and collaboration with both internal teams and clients will be essential for managing and optimizing network operations.

Job Responsibilities

• Monitor and maintain network infrastructure and performance to ensure optimal operation.
• Troubleshoot and resolve network-related issues across various systems and platforms.
• Provide technical support and guidance to internal team members and clients through various communication channels.
• Document network configurations, incidents, and resolutions for future reference.
• Assist in the implementation of new technologies and upgrades to improve network efficiency.
• Engage in preventive maintenance to minimize downtime and enhance network resilience.
• Collaborate with IT specialists to identify and resolve data connectivity issues.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 2 years of experience in network support or administration roles.
• Proficient understanding of networking concepts, protocols, and methodologies (e.g., TCP/IP, DNS, DHCP).
• Experience with network monitoring tools and software.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal.
• Certifications such as CCNA, CompTIA Network+, or equivalent are highly desirable.

Technologies & Tools

As a Network Support Engineer, you will work with a variety of technologies and tools to manage and support network systems. These may include network monitoring solutions, ticketing systems for issue tracking, firewall configurations, and network configuration management tools. Familiarity with cloud networking solutions and virtualization technologies will also significantly benefit your performance in this role.

Ideal Candidates

The ideal candidate for the Network Support Engineer position is proactive, detail-oriented, and possesses a keen aptitude for analytical thinking. They should demonstrate a strong dedication to continuous learning and improvement, staying current with industry trends and emerging technologies. Effective team collaboration and an ability to communicate complex technical information clearly are paramount for success in this position. A customer-focused mindset, coupled with the capability to work independently in a remote environment, will further enhance their fit for this role.