Network Support Engineer, Totogi (Remote) - $60,000/year USD

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Overview

The Network Support Engineer at Totogi will be responsible for the design, implementation, and maintenance of our network infrastructure. This remote position requires a proactive individual to monitor performance, troubleshoot issues, and ensure that network security is upheld at all times. The successful candidate will collaborate closely with cross-functional teams to provide the highest standards of service and ensure optimal network performance, ultimately supporting the organization's strategic objectives.

Job Responsibilities

• Design, install, and maintain network equipment and software.
• Monitor network performance and respond promptly to any issues or outages.
• Implement and manage network security protocols to protect sensitive data.
• Provide technical support to internal teams and troubleshoot network-related issues.
• Conduct regular network assessments and capacity planning to accommodate growth.
• Document network configurations, procedures, and troubleshooting steps for reference.
• Collaborate with vendors and service providers to optimize network services.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in network support or a related role.
• Proficiency in networking technologies, including WAN, LAN, VPN, and VOIP.
• Strong understanding of network security principles and practices.
• Experience with network performance monitoring and troubleshooting tools.
• Certifications such as CCNA, CompTIA Network+, or equivalent are preferred.
• Excellent communication and interpersonal skills.

Technologies & Tools

The Network Support Engineer will utilize a variety of technologies and tools to perform their duties effectively. Key systems include routers, switches, firewalls, and network monitoring software. Familiarity with protocols such as TCP/IP, BGP, and OSPF is essential. Additionally, tools for performance analysis, like Wireshark and network security applications, will be integral to ongoing network management efforts.

Ideal Candidates

Ideal candidates for the Network Support Engineer position at Totogi will exhibit a high level of technical expertise combined with strong problem-solving skills. They should be detail-oriented, with the ability to analyze complex systems and devise effective solutions quickly. Excellent communication skills are essential for collaborating with various teams and conveying technical information to non-technical users. A proactive approach to learning and adapting to new technologies will also be a valued trait in this role.