Network Support Engineer, Totogi (Remote) - $60,000/year USD

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Crossover, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Network Support Engineer at Totogi is primarily responsible for ensuring the smooth operation of network systems and troubleshooting any issues that may arise. This role requires a proactive approach to monitoring network performance and implementing effective solutions to maintain optimal service levels. The engineer will collaborate closely with cross-functional teams, contributing to the overall IT strategy while ensuring that infrastructure aligns with organizational goals. The position is remote, allowing for flexibility while enhancing the scalability and reliability of network services.

Job Responsibilities

• Monitor and manage network performance and uptime, troubleshooting issues as they arise.
• Assist in the design, implementation, and maintenance of network configurations to ensure efficient operations.
• Provide technical support for network hardware and software, resolving user issues in a timely manner.
• Implement network security protocols to safeguard data and maintain compliance with industry standards.
• Collaborate with other IT teams to integrate new technologies and optimize existing systems.
• Conduct regular network assessments to identify and mitigate potential risks.
• Document all network-related procedures and configurations for future reference and compliance audits.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A minimum of 3 years of experience in network support or a similar role.
• Strong understanding of networking concepts, including WAN, LAN, routing, and switching.
• Proficient in troubleshooting network performance issues and implementing appropriate solutions.
• Experience with network monitoring tools and software.
• Familiarity with network security practices and protocols.
• Excellent communication and interpersonal skills, capable of working collaboratively within a remote team environment.

Technologies & Tools

The Network Support Engineer will utilize a variety of technologies and tools in their daily operations, including network monitoring software such as SolarWinds and Wireshark, routing protocols such as BGP and OSPF, firewall and security settings from vendors like Cisco and Fortinet, and cloud networking platforms. Familiarity with VPN technologies and remote access solutions is also essential to aid in ensuring secure connectivity for all users.

Ideal Candidates

The ideal candidate for the Network Support Engineer position is someone who is detail-oriented and possesses strong analytical skills. They should demonstrate a commitment to continuous improvement and a passion for technology. Excellent problem-solving abilities, coupled with effective communication skills, are crucial to convey technical issues clearly to non-technical team members. Additionally, candidates with a strong sense of initiative and the ability to thrive in a remote work environment will be well-suited for this position.