Network Support Engineer, Totogi (Remote) - $60,000/year USD

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Overview

The Network Support Engineer at Totogi will play a crucial role in ensuring the reliability and efficiency of network operations in a remote working environment. You will be responsible for diagnosing and resolving network issues, supporting users, configuring hardware, and maintaining system performance. Your expertise will contribute to optimizing network infrastructure, enhancing user experience, and ensuring that organizational objectives are met through diligent network management and support.

Job Responsibilities

• Troubleshoot and resolve network problems related to connectivity, performance, and security.
• Install, configure, and maintain network hardware and software solutions.
• Monitor network performance and conduct regular maintenance and updates.
• Assist in the planning and implementation of new network projects and upgrades.
• Document network configurations, processes, and troubleshooting steps.
• Provide technical support to end users via various communication channels.
• Collaborate with other IT personnel to enhance network security and reliability.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in network support or a similar role.
• Strong understanding of networking protocols such as TCP/IP, DHCP, and DNS.
• Familiarity with network hardware including routers, switches, and firewalls.
• Experience with network monitoring tools and troubleshooting techniques.
• Excellent communication and interpersonal skills are essential.
• Relevant certifications (e.g., CCNA, CompTIA Network+) are preferred.

Technologies & Tools

The Network Support Engineer will utilize a range of technologies and tools to perform their duties effectively. This includes networking hardware such as Cisco routers and switches, firewall configurations, network performance monitoring tools (e.g., Wireshark, SolarWinds), and ticketing systems for tracking user issues. Familiarity with operating systems such as Windows and Linux is also beneficial to support a variety of user environments.

Ideal Candidates

The ideal candidate for this position is someone who is detail-oriented, analytical, and has a strong problem-solving mindset. They should possess the ability to work independently while also collaborating with diverse teams. A proactive approach towards maintaining network efficiency, a passion for technology, and the willingness to continually learn and adapt to new challenges will make the candidate a valuable asset to Totogi's remote team.