New Logo Sales Hunter - CX

Company Description iOPEX Technologies Philippines Inc. is a new-generation digital services provider specializing in Digital Engineering, Operations, and Studio Services that help organizations align technology with business goals. The company focuses on creating innovative, cost-effective solutions that maximize the value of clients’ existing infrastructure. iOPEX partners with a global roster of clients, including Fortune 500 companies, and is known for its customer-centric approach and commitment to delivering beyond expectations. Its services are enabled by a highly skilled team, robust IT infrastructure, and strong quality processes compliant with ISO and PCI standards. iOPEX continuously invests in innovative delivery models to balance sustainable cost efficiency with enhanced customer experience, positioning itself as a process innovator rather than a traditional technology consultant or system integrator.

Role Description The New Logo Sales Hunter - CX is a full-time remote role responsible for identifying, prospecting, and closing new customer experience (CX) business opportunities. This role focuses on building and managing a strong pipeline of qualified prospects, conducting discovery calls, and leading consultative sales conversations with decision-makers in target accounts. The Sales Hunter will collaborate with internal solution, delivery, and marketing teams to develop tailored proposals, craft compelling value propositions, and support end-to-end deal cycles. Daily activities include researching target markets, engaging prospects through email, phone, and virtual meetings, preparing presentations and commercial proposals, and maintaining accurate sales records in CRM tools. The role is also accountable for meeting assigned sales targets, providing market and competitive feedback, and representing iOPEX’s CX offerings in a professional, customer-centric manner.

Qualifications:

Must-have

• 7–10+ years of B2B sales, including 5+ years of new-logo hunting in digital services, BPO/CX outsourcing or technology-led solutions.
• Proven record of closing multi-year, multi-million-dollar managed-service deals with US enterprise clients.
• Strong prospecting, lead generation, pipeline management and opportunity qualification skills in remote and virtual selling environments.
• Ability to run consultative discussions, understand client business needs and turn them into clear CX solutions and value propositions.
• Experience preparing and delivering persuasive presentations, proposals and commercial negotiations to senior stakeholders.
• Comfort with CRM tools, sales enablement platforms and basic analytics to track activity, forecasts and performance.
• Excellent written and verbal communication, with strong relationship-building and stakeholder management across cultures.
• Results-driven and self-directed; able to manage priorities and consistently meet or exceed targets.
• Prior experience selling to US clients, with an existing network of CX, Support or Operations leaders.
• Bachelor's degree in Business, Marketing, Technology or a related field, or equivalent practical experience.
• Based in, or willing to relocate to, Dallas, TX or San Jose, CA; authorized to work in the US.

Preferred

• Understanding of contact center operations and CX metrics (AHT, FCR, CSAT, NPS, cost per contact).
• Familiarity with AI in CX: conversational AI, agent assist, automation, CCaaS platforms (e.g., Genesys, NICE, Five9, Zendesk, Salesforce Service Cloud).
• Track record of selling into high-tech, SaaS, telecom, e-commerce, Healthcare, Insurance or fintech.
• Training in a formal sales methodology (MEDDICC, Challenger, Solution Selling, SPIN).