Job Description

Role Summary

This role involves providing network and infrastructure monitoring, incident response, and escalation support within a 24×7 Network Operations Center (NOC). The analyst will be responsible for ensuring the continuous operation of critical systems by identifying, triaging, and responding to alerts and incidents. It requires proactive communication and collaboration with engineering teams to minimize downtime and maintain system uptime.

Responsibilities

Monitor network, server, and infrastructure alerts in a 24×7 NOC environment.
Identify, triage, and respond to incidents to minimize system downtime.
Perform first-level troubleshooting and escalate issues to engineering teams as needed.
Maintain and update runbooks and monitoring documentation for operational consistency.
Support change management procedures and scheduled maintenance activities.
Communicate incident status updates to stakeholders in a timely and clear manner.
Participate in conference calls and problem management meetings as required.
Support continuous improvement of monitoring and incident response processes.
Assist in maintaining security and compliance standards within network operations.
Collaborate with cross-functional teams to ensure optimal system performance.

Qualifications

Familiarity with monitoring tools and network infrastructure.
Basic understanding of networking fundamentals, including TCP/IP, routing, and switching.
Relevant education, training, certifications, or equivalent practical experience.
Strong troubleshooting skills and attention to detail.
Ability to work effectively in a fast-paced, 24×7 environment.
Excellent communication skills for incident reporting and stakeholder updates.
Availability to work on-site with reliable transportation.
Must be legally authorized to work in the United States.
Prior experience supporting energy or utilities sector environments is preferred.
Experience with ServiceNow and previous NOC or network operations experience is a plus.

Publishing Pay Range: $18.00 – $22.00 hourly

This position is based in office and requires employee to work on-site.

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