ON-CALL SYSTEMS AND/OR NETWORK ADMINISTRATOR (TIER III)

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Written by AI from the job title and company, not by ACS Consultancy Services, Inc, so some details may not match this job. The employer's own page has the real description.

Job Overview

The ON-CALL SYSTEMS AND/OR NETWORK ADMINISTRATOR (TIER III) at ACS Consultancy Services, Inc. is responsible for overseeing and managing complex system and network issues that require advanced technical expertise. This role entails providing high-level support for systems and networks, while ensuring reliability, security, and optimal performance. As an integral member of the IT team, the administrator will troubleshoot advanced incidents, implement solutions, and involve themselves in ongoing system improvement initiatives. Effective communication and collaboration with team members and other departments are essential to achieve operational goals.

Job Responsibilities

• Diagnose and resolve complex system and network issues in a timely manner, ensuring minimal downtime.
• Maintain and monitor server performance, including backups, patches, and updates, to ensure optimal operation.
• Implement security protocols and measures to safeguard against data breaches and cyber threats.
• Collaborate with IT staff and other departments to coordinate efforts in system maintenance and upgrades.
• Document all procedures, solutions, and configurations to uphold standards and facilitate knowledge sharing.
• Lead the configuration and management of network infrastructure, including routers, switches, and firewalls.
• Provide mentorship and support to junior staff members and assist in their professional development.
• Stay current with industry trends and advancements in technology to enhance service delivery and system performance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in systems and network administration, with a focus on Tier III support.
• Proficient in troubleshooting and managing servers running Windows and Linux operating systems.
• Extensive knowledge of network protocols (TCP/IP, DNS, DHCP) and security measures.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Cisco, CompTIA Network+, or similar certifications are highly desirable.
• Strong analytical and problem-solving skills with keen attention to detail.
• Ability to work independently as well as collaboratively in a fast-paced environment.

Technologies & Tools

This position utilizes a range of advanced technologies and tools essential for effective systems and network management. Key tools include server management software (e.g., Active Directory, Exchange), network monitoring solutions (e.g., Nagios, SolarWinds), and virtualization platforms (e.g., VMware, Hyper-V). Familiarity with scripting languages (e.g., PowerShell, Bash) is also beneficial for automating tasks and improving operational efficiency.

Ideal Candidates

The ideal candidate for the ON-CALL SYSTEMS AND/OR NETWORK ADMINISTRATOR (TIER III) position is a proactive and dedicated IT professional who possesses not only technical skills but also a strong customer service orientation. They should demonstrate resilience and adaptability in facing challenges, as well as the capacity to communicate complex concepts to non-technical stakeholders. A team player with a collaborative spirit, the candidate should foster a culture of continuous improvement, leveraging their experience to drive operational success and guarantee the highest standard of service delivery.