Operations Support Engineer - Atlassian Cloud DevOps (NextGen Ops / AIOps)

About this kind of role

What a Operations Support Engineer - Atlassian Cloud DevOps (NextGen Ops / AIOps) usually does. The employer's own details are in the listing.

Typically does: This role focuses on maintaining and improving the operational health of software development and deployment pipelines, often within cloud environments. Responsibilities include troubleshooting issues, automating tasks, and implementing monitoring solutions to ensure system stability and efficiency. Support engineers in this area frequently collaborate with development, security, and infrastructure teams to optimize workflows and resolve incidents. They may also be involved in evaluating and integrating new technologies to enhance operational capabilities.

Tools and skills: Proficiency with Atlassian products (Jira, Confluence, Bitbucket), cloud platforms (AWS, Azure, GCP), scripting languages (Python, Bash), configuration management tools (Ansible, Terraform), and monitoring systems (Prometheus, Grafana) is generally expected.

Good fit for: Individuals with a strong technical background, a passion for automation, and excellent problem-solving skills often thrive in this role.