Order Manager

This is a Fully Remote Job

About Our Client:

The organization operates within the electrical power distribution industry, addressing challenges related to managing and coordinating service projects efficiently. It focuses on delivering timely project completion and high customer satisfaction by providing structured service management and operational support.

About the Opportunity:

The SERVICES ORDER MANAGER is responsible for overseeing the end-to-end customer experience related to service projects. This role ensures that customer requirements are clearly defined, resources are properly allocated, and projects are completed on schedule. The position acts as the primary liaison between customers, service staff, and subcontractors to maintain effective communication and resolve issues that impact project delivery.

Responsibilities:

• Manage customer interactions throughout the service project lifecycle from initiation to closeout
• Confirm and document customer requirements including drawings, scopes of work, and site needs
• Assign work priorities and ensure necessary materials, labor, and resources are scheduled and tracked
• Serve as primary contact between customers, service personnel, and subcontractors, communicating changes or delays
• Schedule field service representatives and external labor as needed
• Collaborate with project and service managers to align qualifications and approve job costs
• Monitor and escalate issues related to job costs or project progress
• Maintain detailed records and notes in the Work Order system
• Participate in operational meetings to review project statuses, backlog, forecasting, and resource utilization

Requirements:

• Bachelor’s degree in a related field or equivalent experience
• Knowledge of customer service principles and financial or accounting basics
• Ability to interpret electrical drawings and specifications preferred
• Experience in electrical power distribution and project management preferred
• Strong problem-solving skills with a proactive and solution-oriented approach
• Effective communication and interpersonal skills
• Proficient in managing multiple software systems including Sales Force, SAP, and Microsoft Office

Pay Range and Compensation Package:

• For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year, including base pay and short-term incentives. Compensation is based on experience, skills, and qualifications within the defined range.

Benefits & Perks:

• Medical insurance with member reward points
• Dental insurance
• Vision insurance
• Basic life insurance
• Flexible work arrangements
• Paid family leaves
• Twelve holidays per year
• Fifteen days of paid time off per year
• 401(k) plan with company match

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.