Overnight Customer Service Representative at PLS in Chicago, IL

Job Description

About this kind of role

What a Overnight Customer Service Representative usually does. The employer's own details are in the listing.

Typically does: Overnight Customer Service Representatives handle customer inquiries and resolve issues while most businesses are closed. They respond to calls, emails, and chats, providing support and troubleshooting problems. This role often involves working a shift that includes overnight hours, ensuring customers receive assistance regardless of the time. Maintaining a calm and professional demeanor while addressing potentially frustrated customers is essential.

Tools and skills: Proficiency in customer relationship management (CRM) software, ticketing systems, and strong written and verbal communication skills are typically required.

Good fit for: Individuals who are comfortable working independently, possess excellent problem-solving abilities, and thrive in a fast-paced environment often excel in this role.

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