Patient Access Specialist

Company Description Church World Service (CWS) is a faith-based, humanitarian organization committed to supporting displaced individuals, refugees, and vulnerable communities through sustainable, community-led programs. The organization collaborates with partners worldwide to provide access to essential services, including health, housing, and legal assistance. CWS focuses on dignity, equity, and empowerment, ensuring that individuals and families can navigate complex systems and rebuild their lives. Team members join a mission-driven environment that values compassion, accountability, and cross-cultural understanding.
Role Description The Patient Access Specialist is a part-time, remote role responsible for supporting individuals in accessing healthcare services efficiently and accurately. Day-to-day tasks include assisting patients with registration, collecting and verifying demographic and insurance information, and ensuring all documentation is complete and compliant with organizational and regulatory standards. The role involves conducting insurance verification, explaining coverage details, and helping patients understand any requirements or next steps related to their care. The specialist will communicate with patients, healthcare providers, and internal teams via phone, email, and secure systems to resolve issues, schedule or coordinate appointments, and provide high-quality customer service. This position requires careful attention to detail, professional communication, and a strong commitment to equitable, patient-centered support in a remote work environment.
Qualifications

• Ability to perform accurate Insurance Verification and understand basic Medical Terminology to support patient access and eligibility reviews.
• Experience with Patient Registration processes, including data entry, documentation review, and handling confidential health information securely.
• Strong Communication skills, including clear verbal and written interaction with patients, healthcare partners, and internal teams.
• Demonstrated Customer Service skills, with a focus on empathy, problem-solving, and supporting individuals from diverse backgrounds.
• Proficiency with computer systems, electronic records, and remote work tools (e.g., secure databases, email, video conferencing).
• Strong organizational and time-management skills, including the ability to handle multiple tasks and maintain accuracy in a fast-paced environment.
• Familiarity with healthcare or social services settings; prior experience in a clinic, hospital, or community health program is beneficial.
• High school diploma or equivalent required; post-secondary coursework or training in healthcare administration, social services, or related fields is an asset.
• Commitment to confidentiality, cultural sensitivity, and the mission of serving vulnerable and displaced populations.