Job Description

Overview

Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate will answer incoming calls serving as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards.

Responsibilities

Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate will answer incoming calls serving as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards.

Qualifications

Education

H.S. Diploma or General Education Degree (GED) Required

Work Experience

1 year of related customer facing experience Required
Call center, patient scheduling and/or physician front office experience Preferred

Business Unit : Company Name:

Piedmont Healthcare Corporate

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