Job Description
Summary
The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.
Responsibilities
Technical Expertise
FTE: 0.001000
Status: Onsite
The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.
Responsibilities
- Develops and maintains positive relationships with patients and families by greeting and providing prompt and caring responses to questions, requests, etc.
- Performs point-of-service activities [visit preparation, co-pay collection, patient tracking, and other duties] as assigned under the direction of the supervisor.
- Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
- Manages third-party payors and collection of co-pays.
- Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, etc.
- Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
- Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
- Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
- Participates in clerical and administrative cross coverage efforts as needed.
- Ensure HIPAA compliance is followed.
- Other duties as required.
Technical Expertise
- Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
- Experience working in a healthcare environment is preferred.
- Experience in computerized scheduling system preferred.
- Knowledge of medical terminology preferred.
- Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians, and other staff members within the facility.
- Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
- Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.
- Education: A high school diploma or equivalent is required.
- Certification: None.
- Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
- Years of experience supervising: None.
FTE: 0.001000
Status: Onsite
☕ It is the weekend. Most US employers post jobs on weekdays, so expect fewer new ones until Monday morning.
View Similar Jobs
Matches Jobs
Similar jobs which you may be interested in. Typically using your existing skillset.
Principal Information Systems Project Manager - 19882
Northrop Grumman.San Diego, USA
Full Time
Entry Level
3yr. Exp.
Office Administrator (Administrative Assistant 3)
Los Alamos National Laboratory.San Diego, USA
Full Time
Entry Level
3yr. Exp.
Assistant Store Leader, Customer Experience & Outreach
Crate & Barrel.San Diego, USA
Full Time
Entry Level
3yr. Exp.
Remote Pennsylvania Customer Service
Answering Service Care.San Diego, USA
Full Time
Entry Level
3yr. Exp.
