Patient Service Representative - Patient Experience

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Patient Service Representative – Patient Experience based in the United States.

The Patient Service Representative will play a key role in delivering a compassionate, seamless, and patient-centered healthcare experience in a digital-first environment. Acting as a vital connection between patients, clinicians, and internal teams, this individual will support patients throughout their healthcare journey, from scheduling to billing-related concerns. The role involves managing high volumes of phone interactions, resolving escalated complaints, and ensuring every patient receives attentive and professional support. The successful candidate will combine empathy, sound judgment, technical proficiency, and strong communication skills to navigate sensitive situations and deliver effective solutions. Working within a fast-growing healthcare organization focused on improving women's health, the representative will also contribute to service improvements and more efficient patient support processes. This fully remote opportunity is ideal for someone who thrives in a dynamic startup environment and is passionate about making healthcare more accessible and supportive.