Job Description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, located on Alabama’s Gulf Coast. Nestled on 550 acres of stunning beauty, the Grand combines rich Southern tradition with modern luxury to offer world-class guest experiences. As part of a historic destination known for exceptional hospitality, you’ll have the opportunity to contribute to unforgettable moments—The Grand Life is calling; come share it with us!

As a Host/Hostess, you’ll be the welcoming face of our dining experience, creating positive first impressions and delivering exceptional customer service. You’ll guide guests to their tables with warmth and professionalism, ensure dining area readiness, and enhance our guests’ experience through attentive service and smooth table transitions.

Key Responsibilities

Guest Greeting & Seating: Greet guests warmly, use guest names when possible, and guide them to their tables, ensuring a positive start to their dining experience.
Menu Knowledge: Attend daily menu classes to stay informed of current offerings and buffet options, confidently assisting guests with recommendations.
Reservation & Wait Management: Manage reservations accurately, provide timely information on wait times, and accommodate seating preferences.
Dining Area Preparation: Set up and maintain a clean and organized dining area, including clearing and resetting tables to ensure efficient table turnover.
Customer Service & Etiquette: Assist with special requests, promptly address complaints, and follow proper etiquette to elevate each guest’s dining experience.

Perks & Benefits: As part of the PCH Hotels & Resorts portfolio, associates enjoy a variety of perks and benefits, including:

Health, Dental, and Vision Coverage: Comprehensive options, including both FSA and HSA plans.
401(k) with Company Match: Plan for your future with our matching retirement plan.
Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail at PCH properties and globally with Marriott.
Growth Opportunities: Access to continuous training and career advancement, with tuition reimbursement available.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences.

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