Practice Manager

Company Description Rose City Head and Neck Surgery is a specialized medical practice located in Portland, OR, focused on providing comprehensive care for conditions affecting the head and neck. The team is dedicated to delivering high-quality, patient-centered services in a supportive and professional environment. The practice emphasizes collaborative care among clinicians, staff, and patients to achieve the best possible outcomes. Rose City Head and Neck Surgery values integrity, clear communication, and efficient operations to ensure a positive experience for every patient.
Role Description The Practice Manager is a full-time, on-site role based in Portland, OR, responsible for overseeing the daily operations of Rose City Head and Neck Surgery. This includes managing front and back office workflows, supervising administrative and support staff, and ensuring efficient patient scheduling, registration, and check-out processes. The role coordinates billing and revenue cycle activities with external or internal teams, monitors key performance indicators, and maintains compliance with regulatory and payer requirements. The Practice Manager develops and implements office policies and procedures, manages vendor relationships, and oversees inventory, facilities, and equipment needs. This position also supports the clinical team by optimizing practice workflows, resolving operational issues, and fostering a culture of continuous improvement, accountability, and patient-focused service.
Qualifications

• Demonstrated experience in medical practice or clinic management, including staff supervision and day-to-day operational oversight.
• Strong skills in scheduling, patient flow management, and front office administration to support a smooth and efficient patient experience.
• Knowledge of healthcare billing, insurance processes, and basic revenue cycle management, with the ability to collaborate effectively with billing teams.
• Proficiency with practice management software and electronic health record (EHR) systems, as well as general computer literacy (e.g., Microsoft Office or similar tools).
• Excellent communication, interpersonal, and conflict-resolution skills, with the ability to build positive working relationships with patients, clinicians, and staff.
• Organizational and problem-solving abilities, including attention to detail, time management, and the capacity to prioritize competing tasks.
• Understanding of healthcare privacy and regulatory standards (such as HIPAA) and commitment to maintaining patient confidentiality and safety.
• Prior experience in an ENT, surgical, or specialty practice environment is beneficial.
• Associate or bachelor’s degree in healthcare administration, business, or a related field preferred, or equivalent relevant experience.