Principal Technical Support Engineer - Golden Gate | High Availability

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Overview

The Principal Technical Support Engineer - Golden Gate | High Availability at Oracle is responsible for providing high-level technical support for Oracle's Golden Gate solutions, ensuring optimal performance and availability for enterprise systems. This role includes troubleshooting complex issues, collaborating with product development on enhancements, and supporting customers in implementation and production environments. The Principal Engineer will be a key player in ensuring client satisfaction by providing expert guidance and effective resolution of challenging technical scenarios.

Job Responsibilities

• Provide advanced technical support to clients using Oracle Golden Gate, focusing on high availability solutions.
• Identify, diagnose, and resolve technical issues related to replication, data movement, and database integration.
• Collaborate with cross-functional teams including engineering, product management, and quality assurance to escalate and resolve product defects.
• Develop and deliver training sessions and best practice workshops for customers and support teams.
• Implement proactive measures to enhance product performance and reliability within client environments.
• Assist in the preparation of documentation and knowledge base articles to capture resolution processes and common issues.
• Maintain up-to-date knowledge of industry trends and Oracle Golden Gate product enhancements.

Qualifications

• A Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A minimum of 7 years of experience in a technical support or consulting role, specifically with database technologies.
• In-depth knowledge of Oracle Golden Gate and its architecture.
• Strong experience with Oracle databases, SQL, and PL/SQL programming.
• Proven ability to troubleshoot complex software and systems problems.
• Excellent interpersonal and communication skills, with an ability to work collaboratively with diverse teams.
• Ability to handle multiple priorities and adapt to shifting demands and deadlines in a fast-paced environment.

Technologies & Tools

The Principal Technical Support Engineer will work extensively with Oracle Golden Gate and its associated technologies, including Oracle Database, SQL Developer, Oracle Enterprise Manager, and cloud-based solutions. Familiarity with scripting languages, such as Bash or Python, as well as experience with virtualization and containerization technologies, will also be beneficial. Additionally, the use of monitoring tools to assess system performance and health will be required in this role.

Ideal Candidates

Ideal candidates for the Principal Technical Support Engineer position will possess strong analytical and problem-solving skills, allowing them to address complex technical challenges effectively. They should have a passion for technology and a commitment to continuous improvement, demonstrating initiative in their work. Additionally, excellent communication skills are essential, as this role requires interaction with customers and team members alike. A proactive attitude, strong attention to detail, and the ability to work both independently and as part of a team are crucial characteristics of successful candidates.