Production Support Engineer- Core Payments

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Written by AI from the job title and company, not by US Tech Solutions, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Production Support Engineer – Core Payments at US Tech Solutions will play a critical role in ensuring the stability and performance of our core payment systems. This individual will be responsible for monitoring system health, diagnosing issues, and implementing solutions in a high-pressure environment. The ideal candidate will work collaboratively across teams to provide technical support, troubleshoot problems, and contribute to continuous improvement initiatives within the payment processing domain.

Job Responsibilities

• Monitor and maintain the performance of core payment systems to ensure 24/7 availability.
• Diagnose and resolve production issues related to payment processing efficiently.
• Collaborate with development teams to identify, report, and fix software defects.
• Develop and maintain documentation related to system configurations and standard operating procedures.
• Participate in root cause analysis and verify the successful implementation of corrective actions.
• Assist in the execution of production deployments, ensuring minimal disruption to services.
• Provide analysis and recommendations for performance tuning and enhancements.
• Communicate effectively with stakeholders, providing status updates and issue reporting.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in production support or a similar technical role, preferably in payments.
• Strong knowledge of payment processing systems and methodologies.
• Proficient in at least one programming or scripting language (e.g., Java, Python, Shell scripting).
• Experience with database technologies such as SQL or NoSQL.
• Knowledge of monitoring tools and performance tuning methodologies.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.

Technologies & Tools

The Production Support Engineer will work with various technologies and tools that are essential for effective system monitoring and troubleshooting. Familiarity with payment processing systems, application performance monitoring (APM) tools, database management systems (DBMS), and scripting languages is crucial for success in this role.

Ideal Candidates

Ideal candidates for this position will possess a proactive attitude and a genuine passion for technology. They will be detail-oriented and capable of working under pressure while maintaining high service levels. Strong interpersonal skills, adaptability, and a commitment to continuous improvement will also contribute to their success in supporting production environments effectively.