Production Support Engineer - Remote - Direct Client - JOBID328

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Written by AI from the job title and company, not by Outcome Logix ( A Tech 50 Finalist company 2022, by Pittsburgh Technology Council ), so some details may not match this job. The employer's own page has the real description.

Job Overview

The Production Support Engineer at Outcome Logix will play a crucial role in maintaining the reliability and performance of our systems in a remote work environment. The ideal candidate will be responsible for troubleshooting issues, implementing solutions, and ensuring the smooth operation of production systems. This position requires a detail-oriented individual with a deep understanding of software development and production environments, who can collaborate with various teams to ensure the continuity of services and optimal user experience.

Job Responsibilities

• Monitor and maintain production systems to ensure high availability and performance.
• Diagnose and troubleshoot production issues, working collaboratively with development teams to resolve them swiftly.
• Implement and manage deployment processes and tools for production release cycles.
• Create and maintain detailed documentation related to troubleshooting procedures and system configurations.
• Provide on-call support for production issues, ensuring a timely response to incidents.
• Analyze system logs and metrics to identify potential issues before they impact the production environment.
• Work with stakeholders to assess system changes and enhancements that might affect operations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in production support or similar roles.
• Strong knowledge of operating systems, databases, and application servers.
• Experience with scripting and automation languages (e.g., Python, Bash, etc.).
• Familiarity with cloud technologies and concepts (AWS, Azure, etc.).
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills to collaborate with cross-functional teams.

Technologies & Tools

The Production Support Engineer will primarily work with a range of technologies and tools that are integral to maintaining production environments. Familiarity with cloud infrastructure (like AWS or Azure), database management systems (such as MySQL or PostgreSQL), and monitoring tools (such as New Relic or Splunk) is essential. The candidate should also have experience with CI/CD pipelines and container orchestration tools (e.g., Docker, Kubernetes) to streamline deployment processes.

Ideal Candidates

The ideal candidate for the Production Support Engineer position will exhibit strong analytical skills, along with a proactive approach to identifying and resolving system issues. They should thrive in a collaborative environment, showcasing exceptional communication skills to interact effectively with various teams. Furthermore, a passion for technology and continuous learning will be pivotal in adapting to the dynamic challenges presented in production support.