Production/Application Support Engineer

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Written by AI from the job title and company, not by Dice, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Production/Application Support Engineer at Dice is responsible for ensuring the smooth operation and integrity of our applications in a production environment. This role involves diagnosing and resolving technical issues, collaborating with development and operations teams, and implementing best practices to enhance application performance and reliability. The ideal candidate will also take part in troubleshooting, maintenance, and deployment of software solutions while continuously seeking improvements to processes and workflows.

Job Responsibilities

• Monitor application performance and availability, ensuring optimal user experience.
• Diagnose and resolve application-related issues in a timely manner.
• Collaborate with developers to identify and rectify software bugs and enhancement requests.
• Document technical processes, issues, and maintenance activities following company standards.
• Participate in the deployment of application updates and new releases.
• Implement automated monitoring tools and techniques to improve reliability.
• Provide on-call support and escalate issues as necessary.
• Assist in developing user guides and training materials for application users.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in application support or a similar technical role.
• Strong understanding of application performance monitoring and management.
• Proficiency in SQL and database management systems.
• Experience with scripting languages like Python, Bash, or PowerShell for automation.
• Familiarity with cloud technologies and platforms (AWS, Azure) is preferred.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills, both written and verbal.

Technologies & Tools

The Production/Application Support Engineer will primarily work with a diverse range of technologies including SQL databases, application performance monitoring tools, cloud platforms such as AWS or Azure, and scripting languages for automation purposes. Familiarity with DevOps practices and tools, containerization technologies, and agile development methodologies is also advantageous in this role.

Ideal Candidates

Ideal candidates for the Production/Application Support Engineer position will exhibit strong analytical and troubleshooting skills, complemented by a proactive approach to identifying and resolving issues. They should work well in a team environment and exhibit effective communication skills to relay technical information to non-technical staff. A dedicated mindset toward continuous improvement and a passion for technology are essential characteristics that will contribute to the success of individuals in this role.