Project Manager/Customer Success Specialist (Math)

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Job Overview

The Project Manager/Customer Success Specialist (Math) at McGraw Hill plays a critical role in ensuring the successful implementation and ongoing support of math educational products. This position requires a blend of project management skills and a strong customer-oriented approach to not only manage timelines and resources but also to engage with clients, understand their needs, and ensure that our mathematics solutions effectively contribute to their educational objectives. The ideal candidate will possess both the technical acumen to guide product deployment and the interpersonal skills necessary for nurturing positive client relationships, fostering an environment of sustained success and collaboration.

Job Responsibilities

• Lead project management activities related to the deployment and implementation of math-related educational products.
• Engage with customers to understand their needs and ensure solutions align with their educational objectives.
• Facilitate training sessions and provide continued support to educators and administrators using our products.
• Monitor project milestones and deliverables, adjusting plans as needed to ensure timely completion.
• Act as the main point of contact for customers, addressing inquiries and troubleshooting issues in a timely manner.
• Develop and maintain project documentation, including project plans, meeting notes, and status reports.
• Collaborate with internal teams, including sales, product development, and customer support to enhance customer experience.

Qualifications

• Bachelor’s degree in Mathematics, Education, Business Administration, or a related field.
• Minimum of 3 years of experience in project management or customer success roles, preferably in the educational sector.
• Strong understanding of math instruction and educational products.
• Proficiency in project management tools and methodologies, with a PMP certification preferred.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Ability to work collaboratively across various teams and build strong client relationships.
• Strong analytical and problem-solving skills, with the ability to adapt quickly to changing circumstances.

Technologies & Tools

The Project Manager/Customer Success Specialist will utilize a range of technologies and tools to optimize project management and customer engagement. These may include project management software such as Trello, Asana, or Microsoft Project, as well as customer relationship management (CRM) platforms like Salesforce. Familiarity with educational technology tools and platforms relevant to math education, such as interactive learning software and assessment tools, will also be essential in this role. Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) will be expected for reporting and presentation purposes.

Ideal Candidates

Ideal candidates for the Project Manager/Customer Success Specialist (Math) position at McGraw Hill will have a passion for education and a profound understanding of how innovative mathematical products can enhance learning experiences. They should possess exceptional organizational skills and a proactive approach to problem-solving, which allows them to effectively manage multiple projects and priorities. A natural ability to build rapport and trust with clients, coupled with a deep commitment to customer satisfaction and success, will make them stand out. Furthermore, candidates should demonstrate a willingness to learn and adapt, as the educational landscape continues to evolve.