RCS Associate

Overview

Onsite training at the Revenue Cycle Shadeland office in Indianapolis, IN. Opportunity for hybrid/remote schedule. Must be able to attend onsite trainings, meetings, and events as needed.

Full-time evening shift with rotating weekends, 40hrs a week.

The RCS Operator serves as a vital part of the Switchboard team, providing exceptional customer service by answering and routing calls, assisting patients, staff, physicians, and external facilities, and ensuring timely communication across the organization. This role is responsible for accurately managing call requests, paging activities, on-call inquiries, and emergency communications while maintaining a professional and compassionate experience for every caller. Duties include handling patient-related calls, utilizing on-call resources, archiving pages, supporting code line activities, and collaborating with team members to ensure seamless 24/7 operations.

Key Qualifications:

• Excellent customer service and communication skills
• Strong attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Problem-solving and critical-thinking skills
  
  
  

At least one year of experience in hospital or physician Revenue Cycle strongly preferred.

• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.
  
  
  

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.