Regional Retail Manager

Purpose of Position

The Winans Regional Retail Manager is responsible for operating the seven company-operated Winans locations in the Miami County, Dayton and Springfield, Ohio area. This person owns the performance of these locations and manages the store managers. This leader is the key driver of store success—ensuring high standards in customer service, team leadership, store operations, and brand execution.

Direct Reports

Seven store managers of the following Winans locations: Piqua downtown, Piqua Looney Road, Sidney, Troy Downtown, Troy Experiment Farm Road, Springfield Limestone, and Dayton Far Hills. 

Work Schedule

This is a full-time, salaried leadership position that requires a high level of flexibility and availability to support seven operating locations. While exact hours may vary based on business needs, the Regional Retail Manager is expected to:

• Be present in stores regularly, visiting each location at least once per week
• Spend approximately 20% of their time working from the home office
• Be accessible to store teams and leadership as needed, including occasional evenings, weekends, or holiday

Mission

Deliver operational excellence and execute the Winans brand at the highest level to set the pace for the entire system.

Responsibilities 

Customer Service & Brand Execution

• Champion a culture of hospitality and consistent customer service across all company-operated stores.
• Ensure store environments reflect the Winans brand through cleanliness, organization, and visual presentation.
• Support store teams in resolving guest issues and delivering joyful customer experiences.

Leadership & Team Development

• Lead, coach, and support eight store managers to drive store-level excellence.
• Visit each store weekly to observe operations, provide feedback, and build relationships with teams.
• Partner with Store Managers to recruit, hire, train, and retain high-performing team members.
• Ensure Store Managers are developing their teams through effective onboarding, training, and coaching.

Store Operations & Performance

• Ensure stores follow food safety, health regulations, and hygiene standards.
• Monitor inventory practices, stock rotation, and product availability.
• Review and approve staffing schedules, ensuring stores are efficiently and effectively staffed.
• Support managers with payroll, cash handling, and labor cost management.

Cross-Departmental Collaboration

• Serve as the primary communication bridge between stores and the corporate team.
• Partner with departments such as People Operations, Marketing, and Production to align initiatives and solve challenges.
• Communicate key updates and initiatives from the Director of Operations to Store Managers.

Accountability & Results

• Track store-level KPIs and provide coaching or intervention as needed to improve performance.
• Deliver store scorecard reviews and follow up with actionable plans.
• Assist in launching promotions, new products, and store-level initiative

KPIs

1. Labor as a percentage of sales under a set minimum ratio. 
2. Staffing levels kept above a set minimum percentage. 
3. Average scorecard reviews in the top half of the system. 

QUALIFICATIONS

• 5+ years experience of both of the following: 

1.) management of multiple-units, and 

2.) of a food and beverage hospitality concept. 

• Working knowledge of finance concepts as applied in the hospitality industry. 
• Strong supervisory and leadership skills.
• Technological competency in Excel, the Google Suite, and POS systems. 
• Must love chocolate and coffee. 

PHYSICAL REQUIREMENTS

• Ability to traverse all parts of the store quickly and efficiently
• Prolonged standing up to 8 hours with minimal breaks
• Must be able to lift 25 pounds at a time