Regular Production Support Engineer

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Written by AI from the job title and company, not by Luxoft, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Regular Production Support Engineer at Luxoft will play a crucial role in ensuring the smooth operation and reliability of our production environments. This position involves monitoring and troubleshooting incidents, performing root cause analyses, and working closely with cross-functional teams to implement solutions. The successful candidate will contribute to the overall resilience and efficiency of our production systems, ensuring that high service levels are maintained for our clients.

Job Responsibilities

• Monitor production systems for performance and stability, ensuring adherence to service level agreements.
• Troubleshoot incidents and manage escalation processes, coordinating with technical teams to resolve issues.
• Conduct root cause analysis on system incidents and develop preventive measures to mitigate future occurrences.
• Participate in regular system health checks and performance assessments.
• Document issues and resolutions, maintaining knowledge base to facilitate future troubleshooting.
• Work closely with development teams to deploy patches and enhancements in a controlled manner.
• Assist in the automation of processes and procedures to improve operational efficiency.
• Provide support during change management activities, ensuring minimal disruption to services.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in production support or system administration roles.
• Strong understanding of operating systems (Linux/Windows) and networking fundamentals.
• Proficiency in scripting languages such as Shell, Python, or Perl.
• Experience with monitoring tools like Nagios, Zabbix, or equivalent.
• Familiarity with database management systems (e.g., SQL Server, Oracle) and basic query writing.
• Excellent problem-solving skills and a proactive approach to system reliability.
• Effective communication skills, both written and verbal, with the ability to work collaboratively in a team environment.

Technologies & Tools

The Regular Production Support Engineer will primarily work with various technologies and tools that include operating systems such as Linux and Windows, monitoring tools like Nagios and Zabbix, and scripting languages including Shell, Python, and Perl. Familiarity with database technologies such as SQL Server and Oracle, as well as configuration management tools like Ansible or Chef, may also be beneficial in this role.

Ideal Candidates

Ideal candidates for the Regular Production Support Engineer position at Luxoft will possess a strong technical foundation with an analytic mindset. They should be detail-oriented, capable of handling stressful situations effectively, and committed to continuous learning. A collaborative spirit is essential, as is a willingness to take ownership of issues and drive them to resolution. The ability to communicate technical information clearly to non-technical stakeholders will also be a valuable trait.