Remote (3rd Shift) M365 Systems Engineer

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Job Overview

The Remote (3rd Shift) M365 Systems Engineer at Insight Global is responsible for overseeing the management and operational support of Microsoft 365 solutions. This role involves ensuring the optimization, configuration, and administration of M365 platforms to enhance productivity, collaboration, and security. The engineer will also be tasked with troubleshooting technical issues and implementing innovative solutions to meet organizational needs, all while adhering to service level agreements and industry best practices.

Job Responsibilities

• Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, and Teams.
• Monitor system performance and implement necessary changes to optimize functionality.
• Research and troubleshoot complex incidents related to M365 services and provide timely resolutions.
• Coordinate with cross-functional teams to integrate M365 functionalities into various business processes.
• Develop and maintain technical documentation for M365 environments.
• Implement best practices for identity management and security compliance in Microsoft 365.
• Assist in the planning and deployment of new M365 features and services.
• Provide on-call support during 3rd shift hours to resolve urgent system issues.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in Microsoft 365 system administration or engineering.
• Strong knowledge of Microsoft 365 security features, including Azure Active Directory and conditional access policies.
• Proficient in PowerShell scripting for automation tasks and system management.
• Experience with Azure cloud services and virtualization technologies.
• Excellent problem-solving skills with a keen attention to detail.
• Effective communication skills, both written and verbal.
• Ability to work independently while managing multiple priorities.

Technologies & Tools

The position of Remote (3rd Shift) M365 Systems Engineer utilizes a range of technologies and tools, including Microsoft 365 services (Exchange Online, SharePoint Online, Teams), Azure Active Directory, PowerShell, and Azure DevOps. Additionally, knowledge of various third-party integration tools and security frameworks will be advantageous in managing M365 environments effectively.

Ideal Candidates

Ideal candidates for the Remote (3rd Shift) M365 Systems Engineer position should possess a proactive attitude and a strong willingness to learn and adapt to new technologies. They should demonstrate exceptional analytical skills and the ability to troubleshoot complex issues under pressure. Effective communication skills and a collaborative mindset are essential, as the role involves working closely with diverse teams. A focus on details and a customer-oriented approach will greatly enhance their effectiveness in this role.