Remote Automation Engineer - Software Support | WFH

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Overview

The Remote Automation Engineer - Software Support at Get It - Professional Services will play a crucial role in enhancing automation processes, troubleshooting software issues, and providing comprehensive support to our clientele. This position requires a mix of technical acumen and problem-solving skills to ensure smooth software operations and optimal automation solutions. You will work closely with clients to understand their needs, implement solutions, and constantly improve software functionalities while collaborating with a dynamic team in a remote work environment.

Job Responsibilities

• Develop, test, and maintain automated scripts and software solutions tailored to client requirements.
• Provide efficient software support by troubleshooting issues, diagnosing problems, and implementing effective solutions.
• Collaborate with cross-functional teams to integrate automation solutions into existing workflows and systems.
• Document all processes, escalations, and outcomes to maintain an accurate support knowledge base.
• Stay updated with the latest automation technologies and methodologies to enhance service delivery.
• Assist in training and supporting clients on automated solutions and software functionalities.
• Conduct regular system audits and performance analysis to identify areas for improvement.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in software support or automation engineering roles.
• Strong proficiency in programming languages such as Python, Java, or JavaScript.
• Familiarity with automation tools and frameworks (e.g., Selenium, Jenkins, or Ansible).
• Solid understanding of software development life cycle (SDLC) and agile methodologies.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills—both verbal and written—with a client-focused approach.

Technologies & Tools

In this position, the Remote Automation Engineer will leverage various technologies and tools to enhance both software support and automation processes. Key tools include automation frameworks like Selenium and Appium, CI/CD tools such as Jenkins and GitHub Actions, as well as programming languages such as Python and Java. Familiarity with cloud platforms like AWS or Azure will also be beneficial for implementing solutions across client infrastructures.

Ideal Candidates

The ideal candidates for the Remote Automation Engineer position possess a blend of technical expertise and interpersonal skills that allow them to excel in a remote work environment. They should be proactive problem-solvers who can independently manage their workloads, while also being team players eager to collaborate with others. A passion for automation and continuous improvement, coupled with a strong desire to support clients effectively, are essential traits for success in this role.