Remote Automation Support Engineer - Software

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Written by AI from the job title and company, not by Get It - Professional Services, so some details may not match this job. The employer's own page has the real description.

Overview

The Remote Automation Support Engineer - Software at Get It - Professional Services will be responsible for ensuring the seamless operation and optimization of automated software solutions. In this role, you will collaborate with cross-functional teams to troubleshoot issues, provide technical support, and implement enhancements to existing automation processes. Your expertise will play a pivotal role in improving efficiency and effectiveness while maintaining a high level of service quality for our clients.

Job Responsibilities

• Provide technical support and troubleshooting for automated software systems.
• Analyze existing automation setups and identify areas for improvement.
• Collaborate with developers and operations teams to deploy new automation solutions.
• Participate in the documentation of processes and configurations for automation tools.
• Conduct regular system checks and updates to ensure optimal performance.
• Assist in training team members and clients on automation best practices.
• Respond to and resolve support tickets in a timely manner.
• Stay updated on emerging automation technologies and trends to drive continuous improvement.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• A minimum of 3 years of experience in software support or automation engineering.
• Proficiency in scripting languages such as Python, JavaScript, or Shell scripting.
• Experience with automation tools such as Selenium, Ansible, or Jenkins.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.

Technologies & Tools

This position utilizes a variety of software and tools including, but not limited to, automation frameworks such as Selenium and Jenkins, scripting languages like Python and JavaScript, cloud computing platforms like AWS or Azure, and project management tools such as Jira or Trello. Familiarity with version control systems like Git is also beneficial. Continuous integration and continuous deployment (CI/CD) practices will be integral to your daily tasks.

Ideal Candidates

The ideal candidate for the Remote Automation Support Engineer position possesses a strong technical background coupled with a proactive approach to problem-solving. You are detail-oriented, capable of managing multiple projects, and thrive in a collaborative team environment. A passion for automation and technology innovation, coupled with the ability to communicate effectively with both technical and non-technical stakeholders, will make you a valuable asset to our organization.