Remote Customer Service/Sales Representative

About this kind of role

What a Remote Customer Service/Sales Representative usually does. The employer's own details are in the listing.

Typically does: Handles customer inquiries and resolves issues via phone, email, and chat. Processes orders, provides product information, and assists with returns or exchanges. Identifies opportunities to upsell or cross-sell products and services to existing customers. Maintains records of customer interactions and transactions.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong written and verbal communication skills are generally required, alongside active listening and problem-solving abilities.

Good fit for: Individuals who enjoy helping people, have excellent communication skills, and are comfortable working independently in a remote environment often thrive in this role.