Remote Evening Shift Customer Support Representative

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by TEKsystems, so some details may not match this job. The employer's own page has the real description.

Overview

The Remote Evening Shift Customer Support Representative at TEKsystems will be responsible for delivering exceptional customer service to our clients during evening hours. This role requires effective communication, problem-solving skills, and the ability to manage customer inquiries efficiently. The representative will assist customers by addressing their questions, resolving issues, and providing information about products and services, making a significant impact on customer satisfaction and retention.

Job Responsibilities

• Provide high-quality support to customers via phone, email, and chat.
• Troubleshoot and resolve product or service-related issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to escalate and resolve complex inquiries.
• Provide informative answers regarding company products, services, and policies.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Contribute to the improvement of customer service processes and tools.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1-year experience in a customer service role.
• Excellent verbal and written communication skills.
• Ability to mult-task and manage time effectively.
• Proficiency in using customer support software and tools.
• Strong problem-solving skills and a customer-focused attitude.
• Flexibility to work evening shifts and weekends as required.

Technologies & Tools

The Remote Evening Shift Customer Support Representative will utilize various technologies and tools, including customer relationship management (CRM) software, ticketing systems, communication platforms (e.g., VoIP, instant messaging), and knowledge management databases. Familiarity with Microsoft Office Suite and remote collaboration tools is also beneficial to perform effectively in this role.

Ideal Candidates

Ideal candidates for this position will possess a strong commitment to customer care and demonstrate a proactive approach to problem-solving. They will be adaptable, self-motivated, and capable of working independently in a remote setting. A focus on enhancing the customer experience, combined with excellent interpersonal skills, are essential traits that will contribute to success in this role. Candidates should be comfortable receiving constructive feedback and making continuous improvements to their service delivery.