Remote Systems Engineer(Tier 2 & 3) - Healthcare MSP

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Written by AI from the job title and company, not by CyberCoders, so some details may not match this job. The employer's own page has the real description.

Job Overview

As a Remote Systems Engineer (Tier 2 & 3) at CyberCoders, you will be integral to managing and maintaining complex IT systems within a healthcare managed service provider (MSP) environment. You will leverage your technical expertise to resolve advanced issues, ensure seamless system performance, and support healthcare clients in meeting their unique technological needs. Your role will involve a combination of problem-solving, team collaboration, and project management to deliver high-quality IT solutions that align with industry standards and compliance regulations.

Job Responsibilities

• Provide Tier 2 and Tier 3 support for escalated technical issues, performing detailed diagnostics and resolutions.
• Implement, configure, and manage network infrastructure, servers, and VoIP systems.
• Maintain and troubleshoot Windows and Linux server environments in adherence to best practices.
• Collaborate with cross-functional teams to facilitate system upgrades and migrations.
• Document troubleshooting processes and resolutions effectively to enhance knowledge base.
• Participate in network monitoring, capacity planning, and performance tuning initiatives.
• Ensure compliance with healthcare regulations and security standards, including HIPAA.
• Train and mentor junior staff members on technical processes and customer service best practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT support with a focus on Tier 2 and Tier 3 roles.
• Strong experience in server management, networking, and cloud services (AWS, Azure).
• Proficient in Windows and Linux operating systems, as well as virtualization technologies.
• Advanced knowledge of networking protocols and security best practices.
• Relevant certifications (e.g., CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator Associate) preferred.
• Excellent communication skills, both written and verbal, with a customer-oriented approach.
• Ability to work independently and manage multiple tasks in a remote setting.

Technologies & Tools

The Remote Systems Engineer (Tier 2 & 3) position at CyberCoders primarily utilizes advanced technologies and tools such as virtualization platforms (e.g., VMware, Hyper-V), cloud computing services (AWS, Azure), and IT service management software (e.g., ServiceNow). The engineer will also work extensively with network monitoring tools, ticketing systems, and various security applications to ensure the reliability and security of healthcare IT environments.

Ideal Candidates

Ideal candidates for the Remote Systems Engineer (Tier 2 & 3) position will exhibit strong analytical and troubleshooting skills, demonstrating a proactive approach to problem-solving in a dynamic healthcare environment. They should possess a natural curiosity and passion for technology, enabling them to stay updated with evolving industry trends. An emphasis on teamwork and communication is crucial, as collaboration with clients and colleagues is inherent to the role. Moreover, the ideal candidate will demonstrate a commitment to providing exceptional customer service, ensuring clients feel supported and valued throughout their engagement with CyberCoders.