Remote Systems Support / Windows Administrator II

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Written by AI from the job title and company, not by Bowman Williams, so some details may not match this job. The employer's own page has the real description.

Overview

Bowman Williams is seeking a skilled Remote Systems Support / Windows Administrator II to join our dynamic team. The successful candidate will be instrumental in maintaining and supporting Windows-based systems, ensuring optimal performance and reliability across our client environments. This role involves troubleshooting, system administration, and providing exceptional customer service to clients while working in a fully remote capacity.

Job Responsibilities

• Administer and support Windows Server environments, ensuring high availability and security.
• Perform system analysis, monitoring, and troubleshooting to optimize system performance.
• Provide technical support to end-users across various platforms, resolving issues in a timely manner.
• Develop and maintain documentation for system configurations, standard operating procedures, and troubleshooting guides.
• Implement software updates, patches, and security enhancements in accordance with company policies.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Manage backups and disaster recovery procedures to secure data integrity and availability.
• Participate in on-call rotation and provide after-hours support as necessary.

Qualifications

• Associate’s degree in Computer Science, Information Technology, or a related field; Bachelor’s degree preferred.
• A minimum of 2 years of experience in Windows Server administration and support.
• Strong understanding of Active Directory, DNS, and DHCP services.
• Professional certifications such as MCSA, MCSE, or equivalent are a plus.
• Proficient in scripting languages such as PowerShell for automation tasks.
• Excellent communication and interpersonal skills to effectively engage with clients and team members.
• Problem-solving mindset with strong analytical skills.

Technologies & Tools

The Remote Systems Support / Windows Administrator II role utilizes a wide array of technologies and tools to support and manage our Windows environments effectively. Familiarity with Microsoft Windows Server, Virtualization platforms (such as VMware or Hyper-V), Active Directory, and Office 365 is essential. Additionally, proficiency in monitoring tools, backup solutions, and remote desktop tools is expected to ensure smooth operational workflows.

Ideal Candidates

Ideal candidates for the Remote Systems Support / Windows Administrator II position will possess a balance of technical expertise and customer service dedication. They should be proactive problem solvers who can work independently while maintaining clear communication with both clients and team members. A passion for technology, commitment to continuous improvement, and the ability to adapt in a fast-paced environment will set successful applicants apart in this role.