Remote Systems Support / Windows Administrator (Tier II)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Bowman Williams, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Remote Systems Support / Windows Administrator (Tier II) at Bowman Williams plays a pivotal role in ensuring the stability and efficiency of our IT infrastructure. The incumbent will be responsible for providing advanced technical support to end-users, managing Windows server environments, and assisting in system maintenance and upgrades. This position requires a proactive approach to problem-solving and the ability to work independently in a remote setting while collaborating with various teams to uphold the highest levels of service quality and customer satisfaction.

Job Responsibilities

• Provide Tier II technical support for Windows operating systems, applications, and network-related issues.
• Manage and maintain Windows servers, ensuring high availability and optimal performance.
• Assist in the installation, configuration, and administration of servers and related components.
• Diagnose and resolve hardware and software problems related to client systems.
• Monitor system performance and conduct routine preventative maintenance.
• Document technical processes, issues, and resolutions in a clear and concise manner.
• Collaborate with Tier I support staff to enhance service delivery and customer satisfaction.
• Participate in system upgrades, patch management, and other infrastructure-related projects.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 3 years of experience in Windows administration and systems support.
• Strong understanding of Windows Server environments and Active Directory management.
• Proficient in troubleshooting methodologies and tools for diagnosing system issues.
• Experience with Virtualization technologies such as VMware or Hyper-V is preferred.
• Excellent verbal and written communication skills.
• Ability to work effectively both independently and as part of a team in a remote environment.

Technologies & Tools

The Remote Systems Support / Windows Administrator will work with various technologies, including Microsoft Windows Server, Active Directory, VMware, Hyper-V, Microsoft Exchange, and remote support tools. Knowledge of network protocols and security practices, along with experience using monitoring and logging tools, will be essential for this position.

Ideal Candidates

The ideal candidate for this position is a highly organized, detail-oriented professional who excels in problem-solving and possesses a strong customer service orientation. They should have a genuine passion for technology and a commitment to continuous learning and improvement. A successful candidate will demonstrate excellent time management skills, be adaptable to dynamic work environments, and possess the ability to communicate effectively with technical and non-technical stakeholders alike.