Representative, Support Center - Remote

About Our Client:

This organization operates within the healthcare industry, focusing on providing support services to members and providers across Medicaid, Medicare, and Marketplace lines of business. It addresses challenges related to customer service and information delivery in a multi-state environment, aiming to improve the member and provider experience through responsive support and communication.

About the Opportunity:

The REPRESENTATIVE, SUPPORT CENTER is responsible for delivering level I customer service support through various communication channels such as phone, chat, and email. This role ensures timely resolution of inquiries and issues, contributing to enhanced satisfaction for members and providers. The position plays a key role in maintaining service quality and supporting operational needs within scheduled hours.

Responsibilities:

• Provide service support to members and providers via multiple communication channels.
• Conduct health assessment and satisfaction surveys.
• Document details related to inquiries accurately.
• Work scheduled shifts including possible overtime and weekends.
• Build rapport and respond empathetically to customers.
• Listen attentively to identify inquiries and concerns.
• Meet or exceed performance goals such as call quality and attendance.
• Collaborate with internal and external stakeholders.
• Take ownership of solutions and follow-up.
• Support provider needs regarding eligibility, benefits, portals, and claims status.

Requirements:

• Up to 1 year of customer service, call center, or sales experience in a high-volume environment, or equivalent education and experience.
• Customer service skills.
• Data processing experience.
• Attention to detail and ability to manage multiple tasks.
• Ability to maintain confidentiality and comply with HIPAA.
• Effective interpersonal and communication skills.
• Basic proficiency in Microsoft Office and relevant software.

Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.