Research Manager

Company Description TruCentive is a rewards and incentives platform that streamlines digital gift cards, payments, and branded merchandise for employee, customer, sales, and research programs. The platform enables organizations to send branded rewards by email or text, schedule delivery, and automate reminders, while giving recipients the flexibility to choose from multiple reward options. TruCentive’s pay-only-for-claimed model helps align program spending with actual participation and reduces administrative overhead. Organizations use TruCentive for initiatives such as employee recognition, customer appreciation, sales incentives, surveys, and research participation, with a focus on reducing waste and increasing program efficiency. Potential applicants can explore customer case studies and program examples through TruCentive’s online resource center.

Role Description The Research Manager is a full-time remote role responsible for designing, implementing, and overseeing research programs in conjunction with our customers. This role includes developing research plans, creating and refining questionnaires, and managing data collection across surveys and studies. The Research Manager will analyze quantitative and qualitative data, translate insights into actionable recommendations, and collaborate closely with product, marketing, and customer success teams to improve program performance. Daily activities involve coordinating with internal and external stakeholders, ensuring data quality and compliance, preparing clear reports and presentations, and optimizing incentive structures to increase participant engagement. The role also includes monitoring market trends and client feedback to refine research methodologies and support strategic decision-making.

Qualifications

• Strong analytical skills and experience interpreting quantitative and qualitative data for decision-making.
• Proficiency in market research and research methodologies, including survey design and participant recruitment.
• Experience in questionnaire design and development of research instruments that yield reliable, valid data.
• Excellent communication skills, with the ability to present complex findings clearly to technical and non-technical audiences.
• Demonstrated ability to plan and manage research projects end-to-end, including timelines and stakeholder coordination.
• Familiarity with survey and analytics tools (e.g., Qualtrics, SurveyMonkey, Excel, BI tools) is beneficial.
• Background in social sciences, marketing, statistics, or a related field; bachelor’s degree required, advanced degree preferred.
• Experience working remotely, with strong organizational skills, self-direction, and attention to detail.
• Knowledge of incentive or rewards programs, customer experience, or employee engagement research is a plus.