Resident Engineer

Job Description

The Resident Engineer provides post-sales, customer-facing technical support for Juniper Networks products deployed within Charter Communications (Spectrum). The role supports high availability, scalability, and operational excellence across large-scale service provider networks.

Key Responsibilities

• Provide operational support for production and pre-production network environments.
• Troubleshoot complex hardware, software, and network issues across large-scale IP/MPLS infrastructures.
• Manage JTAC cases, root cause analysis, and corrective actions.
• Support critical incidents, outages, and escalations.
• Conduct network information-gathering workshops and understand customer architecture and operational workflows.
• Provide network design guidance, capacity planning, and technology recommendations.
• Support network upgrades, migrations, maintenance windows, and change events.
• Prepare technical reports, network health assessments, and remediation plans.
• Conduct technical workshops and train customer engineering and operations teams.
• Assess network health and develop fault-isolation and diagnostic procedures.
• Review and improve customer SOPs, MOPs, and operational standards.
• Perform lab testing, certification, and integration of new hardware and software releases.
• Develop Python-based automation tools for configuration validation, health checks, troubleshooting, and provisioning.

Required Qualifications

• 5+ years of hands-on experience in design, deployment, and operations of large-scale service provider or MSO networks.
• Experience supporting major network transformations, upgrades, and expansions.
• Strong JUNOS CLI experience.
• Hands-on experience with Juniper MX, QFX, EX, ACX, and PTX platforms.
• Strong knowledge of TCP/IP, MPLS, OSPF, IS-IS, BGP, IPv4/IPv6, MPLS-TE, RSVP, LDP, routing policies, L3VPN, VPLS, MVPN, Ethernet switching, 802.1Q, QoS, and Class of Service.
• Python scripting and Juniper PyEZ experience.
• Ability to develop automation solutions integrated with operational workflows.
• Excellent communication, presentation, and customer-facing skills.
• Ability to communicate effectively during outages and escalations.
• JNCIS, JNCIP, JNCIE, CCNP, or CCIE certifications are a strong plus.