Retail Merchandising and Sales Administrator

Job description

Position Description:

The Retail Merchandising & Sales Administrator supports the Retail Sales team through a combination of customer relationship management, in-store merchandising, sales administration and operational coordination. This position serves as a key liaison between Get Fresh, retail customers and internal departments to ensure products, displays, pricing, orders and service levels meet customer expectations and Get Fresh standards.

The position is responsible for developing and maintaining strong relationships with store managers, district managers and other key customer contacts while identifying opportunities to strengthen partnerships, improve product visibility and support sales growth.

This role will also provide administrative and operational support to the Retail Sales team, including reporting, order management, pricing, billing and coordination with Operations, Transportation, Production, Shipping and Accounts Receivable.

Primary Responsibilities:

• Develop and maintain strong professional relationships with store managers, district managers and other key customer contacts.
• Conduct regular customer/store visits to maintain relationships, identify needs and ensure Get Fresh products and merchandising meet expectations.
• Serve as a point of contact for retail customers and assist in resolving product, delivery, pricing, ordering and service concerns.
• Monitor product presentation, placement, availability and overall merchandising standards within customer locations.
• Identify opportunities to improve product visibility, displays and merchandising execution.
• Analyze product movement and customer feedback and make recommendations to support increased sales and product performance.
• Monitor inventory and condition of merchandising materials, including signage, fixtures, shelving, displays and promotional materials.
• Coordinate with customers and internal teams regarding merchandising initiatives, resets, promotions and new product introductions.
• Work closely with Operations to support product accuracy and fill rates.
• Monitor delivery routes and partner with Transportation to help meet customer delivery windows.
• Maintain pricing accuracy by coordinating with internal pricing teams and customer/store personnel to resolve pricing or register discrepancies.
• Manage special orders, including order entry, billing and communication with Production and Shipping.
• Create and maintain customer order guides and pricing sheets.
• Research customer credits and coordinate appropriate processing and communication.
• Partner with Accounts Receivable regarding retail account payment issues and customer communication.
• Track, report and bill applicable retail account programs.
• Run and distribute sales and operational reports as needed.
• Assist with preparation for Retail Sales meetings, including reports, sales trackers and follow up items.
• Communicate customer feedback, opportunities and concerns to Retail Sales leadership and appropriate internal departments.
• Identify opportunities to strengthen existing customer relationships and support new business and sales growth.
• Represent Get Fresh professionally during customer meetings, store visits, industry events and other business interactions.
• Perform additional duties and special projects as assigned.

EDUCATION/EXPERIENCE:

• Minimum three years of retail, merchandising, customer service, sales support or related experience preferred.
• Experience developing and maintaining customer relationships strongly preferred.
• Understanding of retail merchandising fundamentals and marketing principles.
• Experience within grocery, convenience store, food distribution or consumer products environments preferred.
• High school diploma or equivalent required; additional education in business, sales, marketing or a related field preferred.

SKILLS AND QUALIFICATIONS:

• Excellent interpersonal and relationship-building skills.
• Strong verbal and written communication skills with the confidence to interact with store managers, district managers and other customer representatives.
• Customer-focused with the ability to identify needs and develop effective solutions.
• Strong organizational, follow-up and project management skills.
• Ability to balance field/customer-facing responsibilities with administrative duties.
• Ability to analyze product movement, customer feedback and sales information to identify opportunities.
• Strong attention to detail and ability to manage multiple priorities.
• Self-starter who can work independently while also collaborating effectively with a team.
• Ability to exercise sound judgment, initiative and discretion.
• Proficiency with Microsoft Word, Excel, Outlook and other business applications.
• Ability to learn and effectively utilize Get Fresh systems and customer platforms.

SCHEDULE/TRAVEL:

• Ability to work a flexible schedule based on customer and business needs, which may occasionally include early mornings, evenings, weekends or holidays.
• Regular local travel to customer/store locations is required.
• Valid driver's license and reliable transportation required.

PHYSICAL REQUIREMENTS:

• Ability to sit, stand and walk for extended periods during the workday and while visiting customer locations.
• Ability to safely lift and/or move merchandising materials and product as required.
• Ability to bend, reach and perform activities associated with reviewing or assisting with retail displays and merchandising.

EEOC Statement

Get Fresh is an equal opportunity employer committed to providing fair treatment to all employees and applicants, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person