RO Field Service Engineer

Position Summary

The Industrial Reverse Osmosis Field Service Engineer is responsible for the installation, commissioning, troubleshooting, maintenance, repair, and optimization of industrial reverse osmosis (RO) systems and associated water treatment equipment.

The ideal candidate has hands-on experience with industrial water treatment systems, membrane filtration technology, pumps, instrumentation, controls. The role requires strong mechanical and electrical troubleshooting skills, the ability to interpret system performance data, and a customer-focused approach to technical service and problem resolution.

Key Responsibilities

• Install, commission, start up, and performance-test industrial reverse osmosis systems and related water treatment equipment.
• Perform scheduled preventative maintenance, emergency service calls, equipment repairs, and system inspections at customer facilities.
• Troubleshoot mechanical, electrical, hydraulic, instrumentation, and process-related issues affecting RO system performance.
• Diagnose common membrane system problems, including scaling, fouling, membrane degradation, excessive differential pressure, reduced permeate flow, and poor salt rejection.
• Conduct membrane cleaning procedures, chemical clean-in-place (CIP) operations, membrane replacements, and system sanitization as required.
• Inspect and service high-pressure pumps, cartridge filters, pressure vessels, valves, piping, flow meters, pressure transmitters, conductivity sensors, and other system components.
• Verify system operation against design specifications and establish appropriate operating parameters.

• Serve as the primary technical contact during assigned field service visits.
• Communicate equipment status, troubleshooting findings, repair requirements, and recommended corrective actions to customers.
• Prepare detailed service reports documenting work performed, system readings, test results, parts used, and follow-up recommendations.
• Provide customer training on equipment operation, routine maintenance, alarm response, and proper system shutdown and startup procedures.
• Coordinate with engineering, operations, sales, and technical support teams to resolve complex service issues.
• Identify opportunities for equipment upgrades, replacement components, service agreements, and system performance improvements.

• Associate degree, technical diploma, or equivalent practical experience in mechanical engineering technology, electrical engineering technology, chemical engineering, water treatment, or a related technical field.
• Experience servicing, maintaining, troubleshooting, or operating industrial reverse osmosis or water treatment systems.
• Working knowledge of reverse osmosis membrane technology, water chemistry, filtration, and industrial water treatment processes.
• Ability to troubleshoot pumps, motors, valves, piping, pressure systems, and process instrumentation.
• Ability to interpret P&IDs, equipment drawings, wiring diagrams, technical manuals, and operating specifications.
• Familiarity with pressure, flow, conductivity, and other process measurements.
• Strong analytical, troubleshooting, communication, and customer service skills.
• Valid driver's license and ability to travel to customer facilities.
• Ability to work independently in industrial environments and manage competing service priorities.
  

• Ability to work at industrial facilities, manufacturing plants, power generation facilities, and other customer locations.
• Ability to stand, walk, climb stairs or ladders, and work in confined or restricted-access areas where authorized.
• Ability to lift and move tools, equipment, and components in accordance with company lifting requirements.
• Ability to work around operating machinery, pressurized systems, water treatment chemicals, and industrial environments while following established safety procedures.
• Flexibility to support occasional overtime, emergency service calls, and overnight or extended travel as business needs require.
  

• Follow company safety policies, customer site requirements, and applicable environmental, health, and safety regulations.
• Safely handle water treatment chemicals, cleaning solutions, and other process materials in accordance with approved procedures and safety data sheets.
• Follow lockout/tagout, electrical safety, pressure-system safety, and personal protective equipment requirements.
• Maintain accurate service documentation and ensure all work meets company quality standards.
• Support continuous improvement initiatives related to field service procedures, equipment reliability, and customer satisfaction.

Compensation will be based on experience, technical qualifications, and geographic location. Benefits may include health insurance, paid time off, retirement plan contributions, company vehicle or mileage reimbursement, travel expense reimbursement, technical training, and opportunities for professional development.