Sales & Service Representative - Customer Care Center at PNC Financial Services Group in Pittsburgh, PA

Job Description

About this kind of role

What a Sales & Service Representative - Customer Care Center usually does. The employer's own details are in the listing.

Typically does: Handles inbound customer inquiries via phone, email, or chat, resolving issues and providing product or service information. Processes orders, returns, and exchanges, ensuring accuracy and customer satisfaction. Escalates complex problems to appropriate departments and follows up to ensure resolution. Maintains records of customer interactions and transactions.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong communication and problem-solving skills are generally required.

Good fit for: Individuals who enjoy helping others, possess excellent communication skills, and thrive in a fast-paced environment often find success in this role.

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